PADI Asia Pacific Quality Management – A Brief Recap of 2018

2018 has been a big year for the PADI Asia Pacific Quality Management Team! Seminars, webinars, member updates, member excellence awards, saying goodbye to old faces and as well as welcoming new ones into the team has kept us all extremely busy. Since this is our last article for the year, it seems only fitting that we take a look back on an excellent year and share some of our highlights with you.

Risk Management Programme

This year PADI members have attended an impressive amount of Risk Management Seminars in the field. Close to 50 seminars across 3 languages have been delivered live and in person for PADI members. Over 1200 PADI members from all walks of life attended these seminars spanning across Asia Pacific was over. Members contributed their ideas and real life experiences to help us all make diving as safe as we possibly can. PADI Risk Management Seminars feature relevant information which is compiled from real data and trends occurring in the field. Risk Management seminars give PADI members a chance to listen to real scenarios, ask questions and provide their input and experience. Problem solving and solution thinking feature strongly in these seminars. This programme is an enormous benefit of the membership and diving safety in general. Attendance is one of the benefits of your PADI membership so please join us for seminars in 2019.  Don’t forget by attending you will receive seminar credit to count towards higher PADI membership credentials.

The team has also had a lot of fun delivering our quarterly Risk Management Webinars this year with the introduction of our fictional PADI members Bob, Betty, Barry and Beatrice. During these webinars the team tackled realistic issues faced by PADI members through the eyes of our fictional members. The webinars are interactive which gives our members a chance to ask a wide array of questions which we endeavour to answer. Our polls help our members see what other member’s thoughts are on specific topics and also provide a great discussion point for all. Again, this is another valuable benefit of the membership so please keep a look out during 2019 for your email invitation to these quarterly Risk Management Webinars.

Member Recognition Programme

In 2018 the QM team had the pleasure of recognising PADI members for their excellence in the field. This programme recognises PADI members who received outstanding feedback from students and customers with regards to training and customer service. This year the QM team had the pleasure of delivering over 1000 Excellence Awards for our members in Asia Pacific. We also nominated members every month for the Member of the Month Awards a global award recognising the best of the best. Finally recognising the efforts of Emergency First Response members of the field who provide first aid and rescue support at incidents they encounter is incredibly rewarding. Well done everyone and keep up the fantastic work!

Quality Management

Maintaining the high standards by which PADI members are know is a role for all of us. Whether it be store owners, centre manager, instructors or PADI staff we are all invested in keeping diving safe and providing excellence in training and customer experiences. Because of this commitment to excellence the vast majority of PADI customers receive an excellent level of service. Where the level of training or service falls short of the standards the Quality Management Department is there to provide support, education, retraining and in small number of cases take punitive action. For more about the Quality Management Programme refer to your Guide to Teaching or under consumer protection.

Newest Member

The QM team is very excited to welcome Kim Ngan who is our newest Quality Management Consultant. Kim has previously worked for PADI as a Regional Training Consultant, is a Master Instructor, and brings a wealth of expertise from her teaching background in Queensland. Be sure to say hello to Kim at one of our many seminars during 2019.

Thank You

As the year draws to a close we would like to thank our members for your support and remind you that in 2019 you can count on us to continue to deliver a superior level of Quality Assurance and Risk Management support to our individual and store members.

We welcome your feedback as always and you can contact us at or for incidents

We wish you all a wonderful festive season and that you all have happy, safe diving for the year to come!

All the best from your PADI Asia Pacific Quality Management Team.


Know Your Benefits of PADI Professional Membership

PADI Asia Pacific offers support, consultation and resources designed to help you succeed.

By partnering with PADI you receive:

  • Unparalleled educational programs that are instructionally valid and proven effective.
  • World-class brand recognition.
  • Unsurpassed customer service and dive business knowledge.
  • PADI staff in the field to support you.

Renewing your 2019 PADI Membership, if you already haven’t, ensures you’ll continue to receive these exclusive benefits including the below:

Brand Power – with the PADI System of Diver Education

Non-divers, certified scuba divers and scuba diving leaders seek the PADI brand more than any other. Ask any dive shop owner around the world and they’ll tell you that people don’t always ask to “learn to dive” rather they want to “get their PADI”. As a PADI Member, you are connected to the most recognised and respected brand in diving. Overwhelmingly, divers choose PADI when they look to get their dive certification.

Quality Educational Systems & Products

PADI Pros teach the most recognised and popular system of diver education in the world. As the leading diver training organisation, PADI has provided cutting edge teaching tools – best-in-class courses and materials for the past five decades. As we move into the next 50 years, PADI will be the market leader in digital learning, keeping pace with modern teaching methods and today’s consumer needs and demands. PADI eLearning offerings continue to expand with courses in up to 25 languages.

Better Employment Opportunities

As a PADI Professional, you have the most sought after credentials in the dive industry. There are over 6,500 PADI Dive Shops and Resorts around the world who have issued more than 25 million certifications combined. No other training agency comes close. No matter where you teach in the world, as a PADI Professional you will have better employment and career opportunities.

Superior Consultation, Resources & Customer Service

PADI Members benefit from having market leading consulting services and resources including: Regional Manager – A dedicated PADI representative for your region. Customer Services – Dedicated specialists providing you with unmatched support. Marketing – Comprehensive resources available to assist your marketing efforts. Legal & Risk Management – The industry’s most experienced legal experts. Quality Management – Experienced experts to ensure superior quality. Training & Sales – Experienced training and product consultants. 7 Day Tech Support – Dedicated technology specialists available 7 days a week.

Project AWARE & PADI Pillars of Change

Throughout its deep history, PADI has demonstrated along standing commitment to environmental conservation through its course offerings and alignment with organisations, such as the Project AWARE® Foundation, to protect and preserve our ocean planet. Along with this, PADI is committed to supporting social and environmental efforts through its Pillars of Change, designed to empower divers with information to get involved with causes they care about in tangible ways.

PADI Marketing Campaigns to Help You Succeed

Global and localised campaigns are implemented with varying goals but one clear purpose – to grow the diving industry and introduce more divers to you. Along with broader, global campaigns, each PADI Regional Headquarters implements many online and offline campaigns carefully targeted to non-divers or to existing divers who can continue their education.

Risk Management, Insurance and Legal Assistance

PADI is the only organisation to provide a full-time, in-house risk management staff to assist you in evaluating business practices, teaching techniques and prudent decision-making to enhance the safety and enjoyment of your customers and to help manage the risks associated with running a business, especially a dive business. Whether coaching staff, developing assumption of risk forms or assisting should an incident occur, the risk management team is available.

Member Events, Gift & Communications

Member forums, seminars, workshops, business academies, webinars and other PADI Member only events will help keep you informed and updated – with both physical and online support. When you renew your 2019 membership, you’ll receive a complimentary 2019 online version of the PADI Digital Instructor Manual in the new year. You also will get a subscription to The Undersea Journal®, including the quarterly training bulletin and Surface Interval emails.

PADI’s Pros & Online Services;

Exclusive access to the PADI Pros’ Site and online services including; Online Shopping, PADI Employment Board, Online Processing Center, Pro Chek™ and Dive-Chek®, PADI applications and documents, student counts and pro rating history, marketing resources and materials, training & development resources and more.

The above are just some of the many benefits you will receive as a PADI Member. Specific member benefits will depend on your PADI membership rating level to ensure you receive the best and most appropriate support.

Renew your 2019 PADI Membership to ensure you’ll continue to receive these exclusive benefits:

Contact PADI Customer Service if you have any questions.

Register Now- PADI Business Academy Jakarta 2019

Business Academy- PADI

Join us on the 9thand 10th of February 2019 in Jakarta for the PADI Business Academy.

Improve your business and marketing strategies in 2019 by attending the PADI Business Academy, presented by your regional PADI field services team and members of the PADI marketing team.

2019 Presentation Topics

Over the course of the two days attendees can expect to gain further knowledge on the following topics:

  • Website
  • Business Planning
  • Email Marketing
  • Pricing and Sales
  • Social Media & Video
  • Training and Motivating
  • Customer Experience

There will also be dedicated workshops throughout the PADI Business Academy so you can work with a PADI team member on specific items for your dive operation.

BONUS – Early Bird Offer

Register before Saturday, 29 December 2018 and receive AUD$40 off the cost of your registration. Plus, if you register and pay for three people, you will receive the fourth registration free!

The number of attendees is limited to ensure that the PADI Business Academy staff can really focus on you. Register today to make sure you don’t miss out.

Register Now

Stay tuned for more PBA dates in 2019 or if you have any questions, please email 

PADI Instructor Examinations for November 2018

2-Nov-18 | Komodo, Indonesia

3-Nov-18 | Khao Lak, Thailand

3-Nov-18 | Shenzhen, China

3-Nov-18 | Uljin, South Korea

3-Nov-18 | Auckland, New Zealand

3-Nov-18 | Bali, Indonesia

6-Nov-18 | Gili Islands, Indonesia

7-Nov-18 | Tauranga, New Zealand

9-Nov-18 | Amed, Indonesia

10-Nov-18 | Nha Trang, Vietnam

11-Nov-18 | Hikkaduwa, Sri Lanka

14-Nov-18 | Ao Nang, Thailand

14-Nov-18 | Koh Chang, Thailand

14-Nov-18 | Wellington, New Zealand

14-Nov-18 | Dunedin, New Zealand

15-Nov-18 | Dumaguete, Philippines

17-Nov-18 | Christchurch, New Zealand

17-Nov-18 | Melbourne, Australia

17-Nov-18 | Sydney, Australia

17-Nov-18 | Papeete, French Polynesia

18-Nov-18 | Bohol, Philippines

20-Nov-18 | Koh Tao, Thailand

21-Nov-18 | Cebu, Philippines

23-Nov-18 | Kenting, Taiwan

24-Nov-18 | Puerto Galera, Philippines

24-Nov-18 | Jeju Island, South Korea

27-Nov-18 | Moalboal, Philippines

27-Nov-18 | Pondicherry, India