31 Oct

If you haven’t set up your store profile, it only takes a few minutes.  Add your logo, links and About Us info via the PADI Pro’s Site, then click through from the ScubaEarth icon on the home page to see ScubaEarth in action. For complete instructions, see our previous posts.

If something hasn’t been working for you, these troubleshoot tips below will help!

ScubaEarth Profile Trouble Shooting

If you’ve set up your account and something isn’t working right, please read on for some hints, tips and suggestions:

ScubaEarth Facebook link isn’t working

It’ s possible you’ve put in too much information into the online form. Our website will automatically populate  http://www.facebook.com/  (see screengrab below). You only need to enter the information following www.facebook.com/

 

For example: if we were to paste in the entire web address below – the link won’t work. Only the part highlighted in yellow should be input to the PADI Pro’s Site.

http://www.facebook.com/pages/Beach-Cities-Scuba/145081197841

Some businesses may have a “vanity” Facebook link (see example below).

http://www.facebook.com/jacksdivinglocker

In this example, only the text jacksdivinglocker should be input to the PADI Pro’s Site. The site will automatically add in http://www.facebook.com/ 

ScubaEarth Blog link isn’t working

Here are correctly-formatted examples for a ScubaEarth blog feed using Blogger and WordPress (the two most popular platforms). Copy and paste the appropriate link into the Pro’s Site – substituting your blog’s name for blogname.

Blogger:
blogname.blogspot.com/feeds/posts/default?alt=rss

WordPress:
blogname.com/?feed=rss2

The About Us section

Before saving your final copy, look for special characters such as an ampersand (&) quotation marks or apostrophe’s. These characters may not display correctly – the ampersand cannot be used at all.

Problem: black diamonds with question marks

 

Solution: an apostrophe or quotation mark is causing the problem. For apostrophes – put a space before the apostrophe.

OKAY: Joe ‘s Diving Locker
NOT OKAY: Joe’s Diving Locker

For quotation marks, put a space to the right of the quotation mark.

OKAY: ” free”
NOT OKAY: “free”

Problem: About Us paragraph gets cut off

For example:
Joe ‘s Diving Locker offers scuba & snorkel tours year-round. Visit our website, or call us to book your adventure today.

Displays on ScubaEarth like this:
Joe ‘s Diving Locker offers scuba

Solution: remove any “and” signs (aka ampersands) from your text. Anything following that special character won’t show up. For example:

Advanced ScubaEarth Trouble Shooting

ScubaEarth is in Beta –  help us improve the site by reporting any problems you may be experiencing not addressed in the article above.

Click the Bug Reporting link on the left side of the screen when logged into ScubaEarth (see screengrab below).

You will be asked for your browser and operating system. To obtain this information, visit this helpful website: thismachine.info.

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