2016 PADI Business Academies

PADI-Business-Academy-Lo-ResGet ready to gear up for another PADI Business Academy season in 2016. PBA’s are designed to arm you and your staff with the cutting edge strategies needed to increase customer acquisition and improve profitability, as well as ignite growth in all operational aspects.

2016’s Business Academies highlight the importance of understanding and evolving your business model to meet the needs of today’s customers, and will look at the impact of technological advancements on consumer demands and expectation.

Sheridan Hatcher, Marketing Executive, maintains that a key feature of the Asia Pacific Business Academies will be the strong “focus on the ongoing PADI staff follow-ups and close working relationships with attendees to help achieve the business goals set over the course of the program. These goals are chosen by attendees from the topics and business opportunities discussed over the two day.”

2016 Business Academy Schedule:

Business Academy Dates
Kuala Lumpur, Malaysia 24th – 25th February
Seoul, South Korea 28th – 29th March
Bangkok, Thailand 17th – 18th May
Bali, Indonesia 7th – 8th June
Cebu, The Philippines 19th – 20th October

Register today for one of Asia Pacific’s Business Academies in 2016 or contact your Regional Manager or Charlotte Seller; charlotte.seller@padi.com.au for further information.

Venues to be confirmed.

Basic Steps to “Top Customer Service”

In today’s competitive edge,  it is imperative to be on top of the game to run a successful business.  Besides having a great product, ensuring top customer service is an essential.  This not only win customers’ loyalty but have them proud to speak of you to others.  To start of,  let’s look into some of the key factors that ensures top customers service to name a few


  • The Team : Choosing the right employees is a crucial first step. The attributes that you are looking for is Attitude, with the right attitude, Customer Service can be carried out with Passion
  • Proactive : You know you are delivering a great service but things can still go wrong, be proactive by finding out if there are any other reasonable requests to make they patronizing you more enjoyable or comfortable
  • Believe in Your Service : By believing, you know for a fact the customer is getting the best from you. Any time there is a doubt, you should head back to the drawing board to find out what is setting you back
  • Acceptance of Customers : They are not just a Customer, they are individuals you came to you to take up your service. Care for them and it will be felt by the Customers
  • Treat Employees Well : Happy Staff means Happy Customers.There are many more pointers that can help delivery of Top Customer Service, starting with this few, is the right direction. Alex_Crystal_Dive_Resort_upload

Compass Adventure Tours Upgrade to PADI 5 Star Dive Resort

compass-adventure-toursCongratulations to Compass Adventure Tours Upgrade who upgraded to a PADI 5 Star Dive Resort in November.

“Located in Dili, Timor Leste’s capital, our company is the largest marine based eco-adventure tour company of its kind in Timor-Leste. Our focus is on excellence in customer service, satisfaction and safety.

Specializing in Scuba Diving Adventures, Whale and Dolphin Watching Tours, Sailing tours around Timor-Leste, Indonesia, Atauro Island and Jaco Island, Day Tours to Bacau, Maubessi & Balibo, Package Holidays and school group educational packages.

Our team of motivated professionals, are very knowledgeable and have over twelve years experience working and living in Timor-Leste. During this time they have been working hard to promote sustainable Tourism in the region and are helping to create employment in the local community.”

PADI 5 Star Dive Resort membership is awarded, on an annual basis, to progressive PADI Dive Centers that provide a full range of PADI diver education programs, equipment selection and experience opportunities, while actively promoting aquatic environmental awareness.


Find out more about Compass Adventure Tours:


Feeling Special?

An quick interview with Roal Van Der Zee.


PT – Hi Roel van der Zee

PT – When did you start Diving?

RZ – October 2013

PT Why did you start Diving?

RZ – In December 2012 I went to Perth, Australia. I googled “things to do in Perth”. One of the things to do was taking a scuba diving course. I was really interested and booked the PADI open water course. A few days before the course started, there was a shark attack, and all of the students cancelled the course. I was the only participant so the course was cancelled.

I decided to go  snorkeling at Rottnest Island, and encountered a massive short tail stingray.


I enjoyed that so much, I was even more excited about taking my PADI scuba dive course. Since I really liked Australia, I decided to come back in 2013 for a 3 month holiday. Perth, Darwin, Cairns, Brisbane, Alice Springs, Adelaide, Melbourne, Hobart and Sydney.


I thought: what better place to learn to scuba dive than in Cairns at the Great Barrier Reef. So I enrolled for the PADI open water course with Pro Dive Cairns. And I loved every minute of it, and realized immediately this was my passion. And many thanks to my ever patient open water instructor: Jason Brown.


PT – What do you like most about Diving?

RZ – Seeing nice corals and big aquatic life: sharks, turtles, manta’s, octopus

PT – What do you hate about Diving?

RZ – In some places, the water is quite cold and the viz is bad.


PT -How many PADI specialty classes have you taken?

RZ – 23 on student level


PT – Why did you take so many?

RZ – I like learning as much as possible about diving and I am a specialty card collector.


PT – Can you list them of the top of your head?


RZ – AWARE Coral Reef Conservation Specialty

AWARE Shark Conservation Diver





Emergency Oxygen Provider

Enriched Air Diver

Equipment Specialist


Multilevel Diver

Night Diver

PADI Advanced Rebreather Poseidon MkVI/Se7en Diver

PADI Rebreather Poseidon MkVI/Se7en Diver

Peak Performance Buoyancy

Project AWARE

Search & Recovery

Self-Reliant Diver


Tec Rec Trimix Blender

Underwater Navigator

Underwater Videographer



PT – Wow well done, I couldn’t name that many. What was your favourite specialty?


PT – Why is that you favourite specialty?

RZ – I just love diving with the Manta rays, I think they are the most beautiful and gracious animals on the planet

PT – When did you finish you IDC?

RZ – 8 November 2015 with Conny Jeppson @ Crystal Divers Bali


PT- How many Specialty Instructor ratings do you have?

RZ – 17 on instructor level. I plan to do more

PT – What was your best Specialty instructor training dive and best specialty?

RZ – Wreck Diver. I also did it on student level, and then I did not enter the wreck, because I was not comfortable with it. This time I did enter the wreck, and it was cool.

PT – What are you plans now?

RZ – Tec 40, and to return next year to Bali for the IDC staff instructor course. I first need to certify 25 divers somehow. I also want to do tec rebreather.

PT – Do you plan to take more specialties?

RZ – Absolutely: DPV, dry suit course,maybe cave diving, and of course distinctive specialties. I heard of a dive centre in Cyprus doing DSMB Deployment, Suunto Computer Assisted Diving, Hyperbaric Chamber. I plan to do these next year.


PT – Have you ever thought about writing your own specialty?

RZ – Of course:

clown fish specialty

nudibranch specialty

cuttlefish specialty

coral spawning specialty

crown-of-thorns sea star  removal specialty

underwater ruins specialty


PT – Thank you for your time and congratulations, I look forward to diving with you one day.

PADI Freediver™ Course

freediverWith the PADI Freediver program launch earlier this month, it’s a great time to map your path towards becoming a PADI Freediver Instructor.

As a current PADI member there are various options to qualify as a PADI Freediver Instructor. PADI Open Water Scuba Instructors (or those with a higher PADI rating) who are also certified as Emergency First Response Instructor and PADI Advanced Freediver (with the required freediving experience) can apply directly for the PADI Freediver Instructor rating. Qualifying certification from another organization may also qualify.

PADI Divemaster or Assistant Instructors who are also certified as Emergency First Response Instructor and PADI Master Freedivers can attend a PADI Freediver Instructor Training Course. Qualifying certification from another organization may also qualify.

To get you started on your pathway to become a PADI Freediver Instructor, PADI Asia Pacific has scheduled PADI Freediver courses in various locations across Asia Pacific.

The PADI Freediver courses conducted by leading industry experts includes full two-day tuition, all required materials, access to confined and open water as well as certification fees if the course is completed successfully. PADI Staff will be available during the course to provide business counselling and advice as well as additional information on how you can become a PADI Freediver Instructor. You will be responsible to bring your own equipment (mask, snorkel, fins and exposure protection).

To register for a PADI Freediver courses please follow the links below. The information provided is subject to change for reasons beyond our control, and additional courses may be scheduled in 2016 on demand.

PADI Freediver Course 3 – 4 December 2015 Phuket, Thailand  signup
PADI Freediver Course 10 – 11 December 2015 Koh Tao, Thailand  signup
PADI Freediver Course 14 – 15 December 2015 Bali, Indonesia  signup
PADI Freediver Course 16 – 17 December 2015 Sydney, Australia  signup
PADI Freediver Course 21 – 22 January 2016 Boracay, Philippines  signup

Please register as soon as possible so that we can send you the required student materials ahead of the actual course as you will need to complete some study prior to course attendance.

If you have any questions regarding these launch programs, please contact the PADI Training Department via email at traindep@padi.com.au.

PADI Business Academy – Outbound Chinese Tourism

Business AcademyPADI Business Academy – Outbound Chinese Tourism is only one week away, book now and transform your business for 2016!

30th November; Bali, Indonesia
3rd December; Manila, Philippines
7th December; Phuket, Thailand

Topics over the course of the programme include:

  • What the Chinese consumer is worth to your business
  • Elements of a Successful Website
  • Relevance in Social Media – Weibo, WeChat and YouKu
  • Managing your Social Media Accounts
  • Chinese Instructor Development opportunities
  • Marketing tools and Chinese Services available to PADI Members

Please complete this form to register.