If you have a student who’s having trouble receiving the registration email from PADI for their eLearning, Touch, etc. below is an alternate way for them to access their digital product.
Email your customer the link below along with their access code from your Online Processing Center.
- Ask the student to open this link using Firefox or Chrome (as opposed to Safari or a mobile browser).
- Direct the student to complete the Sign Up for a PADI Account form on the right side of the screen.
- If applicable: remind the student that each diver needs to use a separate email address. Two people cannot share an email.
Note: If your student already has a PADI Account, direct the student to log in using their email address and password.
CHOOSE A LANGUAGE
If the digital product purchased is available in multiple languages, the student will be prompted to choose a language. If the product is only available in English, your student will not see this screen.
Important Note: Once the language has been selected it cannot be changed, please ensure the correct language preference is selected.
On this screen, your student will type in the address for their student record. If “send card to student” is selected during the certification process, this is the address where their certification card will be sent.
ENTER YOUR ACCESS CODE
The final step in registration is for the student to enter the access code you’ve given them. From here, the student will able to access their online training / Touch product via the PADI app and PADI Library app.
This screen shows any digital products that have already been registered. The student can click the VIEW button to get more information on how to view or access their digital products.