January Tips from the PADI Quality Management Team

Each month the PADI Quality Management team continues to bring you tips on how to maintain and improve safety in your professional diving activities. This month we heard from Quality Management Consultant  Kim Ngan.

Welcome to the New Year from your Quality and Risk Management team. In 2019 we are going back to basics to dig into the fundamentals of risk management practice. We will present seminars and webinars throughout the Asia Pacific region that will examine how to evaluate risk and then how to treat that risk in a scuba and snorkeling context. We will consider how to implement simple and pragmatic methods to reduce your physical and legal risk. We will introduce a way to evaluate risk using a three-prong approach, ‘EAP’ or ‘Environment – Activity – People’. Watch this space for more information.

Through articles in Surface Interval, we will bring you tips on how to maintain and improve safety in your professional diving activities.

SCUBA Risk Management – Back to Basics

Scuba diving is like driving a car. If you’re careful and pay attention it’s a very safe activity, but if you’re not it can be dangerous.” – Ronnie Prevost

Before you become a dive professional, do you remember being thrilled by simply diving to 10 metres? Breathing underwater, seeing the amazing marine life and experiencing weightlessness were new and exciting experiences for you.

Soon you became a PADI Divemaster, then a PADI Instructor and you began diving with your own open water students or certified divers. You might have even been taking these students or certified dives to lovely sites such as Chumphon in Koh Tao, Norman Reef in the Great Barrier Reef, Crystal Bay in Nusa Penida, or The Poor Knights in New Zealand. You found it was quite easy to dive deeper yourself. The water was often warm and clear and you had to pay special attention to stay within your no-decompression limits. It could also have been easy to forget that your students or newly certified divers could get a still buzz under the water at 10 metres.

Depth, Ratios & Good Judgement – The EAP Method

We know that things usually go wrong when we are not paying attention. Remember, we have a duty of care to students in training courses and to customers in recreational dives. Conduct a risk assessment before each and every dive, while also continuing to assess, evaluate and take into account any changing variables, during the dive. The ratios and depths listed in your PADI Instructor manual are maximum limits. This means that you must apply sound judgment in determining what is appropriate for training each time you conduct a course or program. You can conduct the PADI Adventure Deep Dive, for example, to a depth of between 18 metres and 30 metres. The depth you choose, within this allowable range, should be based on the environment, the activity and the people undertaking the activity.

E for Environment

The dive site you visit every day does not necessary have the same conditions every day. Supervising four Discover Scuba Diving (DSD) participants on a calm and sunny day with 20 metre visibility is very different from diving with the same number of DSD participants on the next day if it becomes rainy and windy with 5 metre visibility. What would you change in the way you conducted the dive?

It’s your professional responsibility to conduct an environmental risk assessment by evaluating variables such as – temperature, visibility, water movement, surface conditions and the entry and exit area. Use good judgment at all times. When conditions are marginal, make conservative decisions by reducing ratios, going to an alternate site, or even cancelling the dive.

A for Activity

What is the activity? Does it involve risks that are different to other activities? Deep dives, Discover Scuba Diving, overhead environments, drift dives and other dive activities have risks specifically associated with the activity itself. Evaluate these risks and if appropriate change the ratio, depth, or other variables.

P for People

The individual ability of each of your student divers, the certifications they hold, the group size, the number of certified assistants available and your personal abilities and limitations, should all be considered when evaluating the ‘P’ of the ‘People’ factor. You should reduce the ratio or the depth from the maximums if appropriate. Your PADI professional training and experience, plus the PADI resources – such as PADI manuals, references, Training Bulletins, The Undersea Journal, the PADI Pros’ Site and staff at your PADI Regional Headquarters – are all available to help you stay up-to-date and assist you in making sound judgements when you have any questions.

Why not start off the New Year by refreshing your knowledge about risk management from these references. Have a great 2019 and safe diving everyone.

Kim Ngan  | Quality Management Consultant, PADI Asia Pacific.

Email: qa@padi.com.au

Career Opportunity

PADI Asia Pacific has an exciting career opportunity available for a Regional Manager for Outbound Chinese Tourism (OCT) market in the Asia Pacific region.

The Regional Manager is responsible for achieving PADI goals for growth of the OCT market.  Working closely with the PADI OCT team you will be a key contact for PADI Members and provide training and education as well as dedicated service, support and liaison.

PADI IDC Staff Instructor is a minimum requirement (Course Director preferred) with at least 2 years’ experience as an active Instructor member.  Spoken and written Mandarin and English is essential.

The Regional Manager is required to live and operate within the South East Asia region.

 For further information please visit the PADI Pros Site

 To Apply:  Please prepare your Curriculum Vitae (CV) in English language and email a copy of your CV to alison.vasek@padi.com.au

 Applications close: 18th January 2019

Thank you.

PADI Asia Pacific

 

Updated Dive Shop Locator Now Live

The updated PADI Dive Shop Locator (DSL) is now live in eight languages (with more to come) and makes it even easier for divers to find you. Here’s what’s new:

Responsive Design for Mobile Devices

The DSL was redesigned with mobile users in mind and is responsive to any device screen with familiar touch navigation.

Map Function

The map uses familiar mapping functions like dragging, zooming and selecting a map entry for more information. Users can redo searches in new areas and rest the map to their current location. Plus, hovering in the results pane highlights the dive shop flag for that particular dive center on the map as a visual indicator of its location.

Premium

Premium upgrade listings are given higher priority in searches and are shown at the top of search results. These listings also provide a more detailed dive shop profile and display the dive store’s logo. Plus, you can now list the courses available at your dive center by editing the account tab under Premium Listing at the PADI Pros’ Site.

Sponsored Ads

Sponsored Ads are now displayed with a yellow border in the results pane and yellow dive flag in the map area. As of 1st January 2019, advertisement display order will be randomized, which means anyone may be at the top of the results.

To take advantage of Premium Listing or Sponsored Ads, sign up via My Account > My Store Applications within your PADI dive shop PADI Pros Site account

Search Results

While all dive centers and resorts are shown in an unfiltered search, Five Star and Premium listings are given weighted priority. There are numerous filters available but to improve search results, dive centers can purchase a Premium Listing or Sponsored Ad or upgrade to a Five Star membership level. The weighting system is a balance of Five Star status, Premium Listing status, distance from center and search keywords.

Check out the improved PADI Dive Shop Locator today and be sure to provide your comments by using the feedback button.

2019 PADI Business Academy Schedule

The PADI Business Academy (PBA) has a primary goal of helping you operate a more successful dive centre or resort. By learning about or improving your skills in a range of business and marketing areas, you will leave the program more knowledgeable and informed than before you started. Plus – it’s a great opportunity to have some fun and network with your dive industry colleagues!

PADI Business Academies have proven to be a success over the years, with hundreds of successful dive shop owners, managers and instructors attending to improve their skills.

At the PADI Business Academy, attendees can expect to gain further knowledge on the following topics:

  • Elements of a Successful Website
  • Business Planning
  • Email & Messenger Marketing
  • Pricing & Sales
  • Staff Training
  • Social Media & Video
  • Customer Service and Retention

There will also be dedicated workshop time at the conclusion of the day, where PADI staff will help you work on specific action plans for your dive operation.

2019 PADI Business Academy Lite (One Day) Schedule

Day Month Location Language
26 February Seoul, South Korea Korean
24 May Bangkok, Thailand Thai
29 May Trincomalee, Sri Lanka English
28 August Auckland, New Zealand English
10 September Perth, Australia English

2019 PADI Business Academy (Two Day) Schedule

Day Month Location Language
9-10 February Jakarta, Indonesia English
18-19 February Kuala Lumpur, Malaysia English
9-10 May Bali, Indonesia English
21-22 May Bangkok, Thailand English
15-16 October Manila, Philippines English

 2019 PADI Business Academy – Outbound Korean Tourism (One Day) Schedule

Day Month Location                               Language
28 May Cebu, Philippines English

 2019 PADI Business Academy – Outbound Chinese Tourism (One Day) Schedule

Day Month Location                               Language
TBC Bali, Indonesia English
8 November Manila, Philippines English
12 November Koh Tao, Thailand English

Bonus – Early Bird Offer & 4th Attendee Free

Register 6 weeks before the PBA date for a special early bird discounted rate. Plus, receive the 4th ticket free with 3 paying attendees.

Dates and locations are subject to change, refer to the PADI Pros’ Site or contact your Regional Manager for the latest information.

If you have further questions please contact alison.hush@padi.com.au or your PADI Regional Manager.